Update: Login to Hummingbird

Incident Report for Tenant Service Status

Resolved

This incident has been resolved.

Posted Jun 22, 2023 - 00:19 PDT

Monitoring

Hello everyone,

We launched a new update to Hummingbird today and we’ve gotten reports that some customers are experiencing login issues (e.g. white screens on the login page).

If you are experiencing this issue, you will need to clear your browser cache and your login issues to resolve the issue.
Here are instructions for clearing your cache on Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

You can also try hard refreshing your browser before you clear your cache as an alternate solution.
Hard Refresh for Windows Users: Ctrl + Shift + R
Hard Refresh for Apple Users: ⌘ + Shift + R

Please reach out to our customer support if neither of these solutions fixes the issue for you.

Thank you
Best,
Team Tenant

Posted Jun 21, 2023 - 09:53 PDT

This incident affected: Hummingbird.